Dr. Yogesh Pai P
Professor and Head
Qualification: B.E., M.B.A., M.Phil., Ph.D.
CURRENT ACADEMIC ROLE & RESPONSIBILITIES
- Professor & Head - Department of Humanities & Management
AREAS OF INTEREST, EXPERTISE AND RESEARCH
Area of Interest
Service Operations Management, Healthcare and Business Analytics.
Area of Expertise
Service Operations Management, Healthcare, and Business Analytics.
Area of Research
Service Quality, Service failure and service recovery, Customer experience, Self Service Technologies